If you would like to cancel or move an appointment please give us at least a 48 hours’ notice to refill that slot if possible. Otherwise you may be charged a late cancellation fee of 50%.
Please arrive 5 mins early for your appointments to use the rest room, sanitise hands and fill out any relevant paperwork required.
Please have respect for other clients and switch your mobile phone to silent before coming into the salon. There may be relaxing treatments in progress.
We do require all clients to fill out a health questionnaire which is required for insurance purposes. Paper copies are kept in a locked cabinet and only accessible by staff of Five Senses Hideaway. They must be kept for 7 years after your last appointment. Contact details are also kept on our online booking system which is only accessed by us with a password.
At the present time all staff and clients must wear a mask within the salon.